Affected Components: Web Application

Dec 31, 15:14:46 GMT+0
Resolved - We've now resolved the incident. Thanks for your patience..

Dec 30, 23:50:47 GMT+0
Investigating - We are receiving reports of some Revelation Pets apps not loading. Our development team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as more information becomes available. .

Duration: 2 hours

Affected Components: Web Application

May 29, 04:00:09 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

May 29, 02:00:01 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

May 28, 19:48:51 GMT+0
Identified - An application update is planned for Wednesday, May 28th with deployment starting at 8:00pm MT (10:00pm ET). Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance. .

Duration: 2 hours

Affected Components: Web Application

Apr 3, 04:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Apr 3, 02:00:04 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Apr 2, 12:06:38 GMT+0
Identified - An application update is planned for Wednesday, April 2nd with deployment starting at 8:00pm MT (10:00pm ET). Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance..

Duration: 2 hours

Affected Components: Web Application

Mar 13, 05:00:04 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Mar 13, 03:00:03 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Mar 10, 14:48:41 GMT+0
Identified - An application update is planned for Wednesday, March 12th with deployment starting at 8:00pm MT (10:00pm ET). Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance..

Affected Components: Web Application

Dec 23, 14:27:51 GMT+0
Resolved - This incident is now resolved, and a fix has been implemented. Thank you for your patience. .

Dec 23, 13:19:04 GMT+0
Identified - Our development team has identified the issue resulting in isolated Revelation Pets apps not loading on the UK server. A fix has been implemented, and our team is monitoring. We will post an update once the issue is fully resolved. Thank you for your patience. .

Dec 23, 12:59:38 GMT+0
Investigating - We are receiving reports that some Revelation Pets apps are not loading on the UK server. Our development team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as more information becomes available. .

Affected Components: Web Application

Aug 12, 15:08:44 GMT+0
Resolved - This incident is now resolved and a fix has been implemented. Thank you for your patience. .

Aug 12, 13:59:08 GMT+0
Monitoring - The fix has been implemented where our team received reports of isolated Revelation Pets apps not loading on the UK server. Our team will continue to monitor the situation..

Aug 12, 13:35:17 GMT+0
Identified - Our development team has identified the issue resulting in isolated Revelation Pets apps not loading on the UK server. The development team is working to implement the fix for this issue. Customers may experience brief disruptions (30-60 seconds) during the process. We will provide additional updates once the fix is implemented. Thank you for your patience..

Aug 12, 12:46:41 GMT+0
Investigating - We are receiving reports of some Revelation Pets apps not loading on the UK server. Our development team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as more information becomes available. .

Affected Components: Web Application

Jun 25, 13:48:49 GMT+0
Resolved - This incident is now resolved and a fix has been implemented. Thank you for your patience. .

Jun 24, 20:51:27 GMT+0
Investigating - We are receiving reports of some Revelation Pets apps not loading on the US server. Our development team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as more information becomes available. .

Duration: 2 hours

Affected Components: Web Application

Jun 4, 04:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Jun 4, 02:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Jun 3, 16:48:52 GMT+0
Identified - An application update is planned for Monday, June 3rd with deployment starting at 10:00pm ET. Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance..

Duration: 2 hours

Affected Components: Web Application

May 2, 04:00:00 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

May 2, 02:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

May 1, 20:28:32 GMT+0
Identified - An application update is planned for Wednesday, May 1st with deployment starting at 10:00pm ET. Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance..

Affected Components: Login

Feb 19, 15:07:24 GMT+0
Resolved - Following the newest Revelation Pets release, users who logged in using the the “Remember Me” checkbox will need to manually log in by typing out their email and password so the 'remember me' cookies can be renewed. **The “Remember Me” functionality will work moving forward after you have logged in successfully.** Please reach out to our support team if you have any questions and thank you so much for your continued support. .

Feb 15, 16:12:54 GMT+0
Identified - Following the newest Revelation Pets release, users who logged in using the the “Remember Me” checkbox will need to manually log in by typing out their email and password so the 'remember me' cookies can be renewed. The “Remember Me” functionality will work moving forward after you have logged in successfully. Please reach out to our support team if you have any questions and thank you so much for your continued support..

Duration: 2 hours

Affected Components: Web Application

Feb 15, 05:00:04 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Feb 15, 03:00:00 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Feb 14, 23:21:45 GMT+0
Identified - An application update is planned for Wednesday, February 14th with deployment starting at 10:00pm ET. Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance..

Duration: 1 hour

Affected Components: Bookings

Jan 23, 04:00:03 GMT+0
Completed - The maintenance is now complete. Thanks for your patience..

Jan 23, 03:00:08 GMT+0
Identified - The scheduled maintenance is now underway. We'll keep you updated on our progress..

Jan 22, 15:07:05 GMT+0
Identified - An application update is planned for Monday, January 22nd with deployment starting at 10:00pm ET. Upon completion of the update, please review the release notes in your application and reach out to our Support Team if you need any assistance..

Affected Components: Bookings

Jan 23, 16:58:39 GMT+0
Resolved - We are happy to report that the issue with the booking calendar where bookings could not be dragged and dropped to other runs and/or dates if the booking overlapped with a date configured with no drop off or pickup allowed has been resolved. Thank you for your patience..

Jan 22, 15:00:51 GMT+0
Identified - A fix for the booking calendar issue will be included as part of a system update that will take place tonight (Monday, January 22nd) starting at 10pm ET. We will provide an additional update once the fix has been released and verified. .

Jan 20, 17:26:28 GMT+0
Investigating - We are working to resolve an issue where the booking calendar is not allowing bookings to be dragged and dropped to other runs and/or dates if the booking overlaps with a date when dropoff and/or pickup is unavailable. We aim to resolve this issue as quickly as possible. In the meantime, we recommend manually editing a booking to change the date(s) and/or run(s) if the booking overlaps with a disabled date. We will provide updates as they become available. Please reach out to our support team if you need any assistance. Thank you for your patience..

Affected Components: Bookings

Jan 23, 16:56:57 GMT+0
Resolved - We are happy to report that the issue with checkin time stamps not displaying accurately after checkin has been resolved. Thank you for your patience..

Jan 22, 15:01:23 GMT+0
Identified - A fix for the checkin time stamps issue will be included as part of a system update that will take place tonight (Monday, January 22nd) starting at 10pm ET. We will provide an additional update once the fix has been released and verified..

Jan 20, 17:21:55 GMT+0
Investigating - We are working to resolve an issue where checkin time stamps are not recorded accurately when checking in bookings. To ensure that that your checkin times are as accurate, we recommend editing a booking after checkin and manually selecting the checkin time. We will provide updates as they become available. Please reach out to our support team if you need any assistance. Thank you for your patience as we work to resolve this..